Effective Date: 6th June 2024

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1. Introduction

Grounded Mind ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, visit our website, or communicate with us.

By accessing our website or using our services, you agree to the collection and use of your personal data in accordance with this Privacy Policy.

 

2. What Information We Collect

We may collect and process the following types of personal data:

• Personal Details – Name, email address, phone number, and billing information when you book coaching sessions.

• Session Notes – Limited notes may be taken during coaching sessions to track progress, but no sensitive information will be shared or stored without your consent.

• Website Usage Data – IP address, browser type, pages visited, and other analytics collected via cookies (see Section 6: Cookies & Tracking Technologies).

 

3. How We Use Your Information

Your personal data is collected and used for the following purposes:

• To schedule and manage coaching sessions.

• To process payments and issue invoices.

• To communicate with you about your sessions, inquiries, or updates.

• To improve our website and services through analytics.

• To comply with legal obligations or resolve disputes.

 

4. How We Store & Protect Your Data

• Your personal data is stored securely and is only accessible by authorised personnel.

• We implement industry-standard security measures to prevent unauthorised access, alteration, or disclosure.

• Session notes are stored securely and will not be shared without your consent.

 

5. Data Sharing & Third-Party Services

• We do not sell, rent, or trade your personal data to third parties.

• We may use third-party services (such as payment processors) to handle transactions securely. These providers have their own privacy policies and are responsible for their data handling practices.

• We may disclose personal data if required by law or to protect our rights.

 

6. Cookies & Tracking Technologies

• Our website may use cookies to improve user experience and collect analytics on website traffic.

• You can control or disable cookies through your browser settings.

• We use Google Analytics (or similar services) to track website performance. This data is anonymised and does not identify individual users.

 

7. Your Data Protection Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right to Access – Request a copy of the personal data we hold about you.

• Right to Rectification – Request corrections to inaccurate or incomplete data.

• Right to Erasure ("Right to be Forgotten") – Request deletion of your data, subject to legal obligations.

• Right to Restrict Processing – Request that we limit how we use your data.

• Right to Object – Object to processing based on legitimate interests.

• Right to Data Portability – Request transfer of your data to another provider where applicable.

If you wish to exercise any of these rights, please contact groundedmind14@gmail.com. We will respond within one month.

 

8. Retention of Your Data

• We retain personal data only as long as necessary for the purposes outlined in this policy.

• Session-related data is kept for [X months/years] after completion, unless you request deletion.

• Transactional records are kept for legal and accounting purposes.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via email or website notice. The latest version will always be available on our website.

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10. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact:

📧 Email: groundedmind14@gmail.com